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Support Incident Tracker

This is the web app or web related tool named Support Incident Tracker whose latest release can be downloaded as sit_3.67p2.tar.gz from this website redcoolmedia.net

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APP DESCRIPTION:

Download this app named Support Incident Tracker.

Support Incident Tracker (or SiT!) is a web based application for tracking technical support calls/emails. Engineers work to Service Level Agreements and incidents are flagged if they stray outside of them.

Features

Web based: easy to install and use
Configurable service levels (SLA's)
Tracks all inbound and outbound emails
LDAP Integration (Support for Active Directory, eDirectory, openLDAP)
Support for over 19 languages (and counting) + much more...

Audience

Information Technology

User interface

Web-based

Programming Language

PHP

Database Environment

MySQL

Free download Web app or web tool Support Incident Tracker from RedcoolMedia.net