The future of Insurance contact centres with guest speaker Nigel Walsh
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In this virtual breakfast session, we’ll be joined by Nigel Walsh, the co-host of the InsurTech Insiders Podcast. Nigel will share his insight into Insurance trends for 2021 and how they will impact the customer experience as well as talking us through the opportunities and challenges of using AI and emerging technology. We’ll also be taking a look at how speech analytics can boost customer experience and compliance.
Through this webinar, some of the key questions you’ll get answers to are:
What are the challenges for hybrid / remote Insurance contact centres?
Does AI really help with the customer experience?
What are the key business benefits from deploying this type of technology?
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